Frequently Asked Questions

What is the difference between a screen print transfer vs. a sublimation transfer?

Screen print transfers are made with plastisol ink giving a bold, vibrant finish that works on most garment colors and fabrics — including cotton and blends.

Sublimation transfers, on the other hand, use special dye that bonds with polyester fibers, meaning they only work on light-colored, high-polyester fabrics. The design becomes part of the fabric itself for a smooth, lightweight feel.

In short: screen print transfers offer versatility when it comes to material, while sublimation transfers are best for polyester garments with a soft, “no feel” finish.

Can I use a household iron?

No, a household iron will not work. Our screen print transfers require HEAVY, even pressure that only a commercial heat press can provide. Using a heat press ensures proper adhesion and the best possible results.

When can I expect my order?

We ship ALL ready-to-ship orders within 1-2 business days, not including weekends or holidays. Once shipped, delivery times depend on the carrier and your location. You'll receive tracking information as soon as your order is on its way to the email you used at checkout.

Do you accept returns?

Yes — we ONLY accept returns for store credit and returns must be requested within 3 business days of delivery. Please note that custom orders are non-refundable, as they are made specifically for you.

How can I get help with my order?

If you have any questions regarding your order, please contact us via email at customerservice@olivetreetransfers.com with your order number. If you do not have your order number, please provide your name used at checkout or your email and we will get back to you within 24 hours.